Help whenever you need it.  Your insurance coverage protects you 24/7.  Your insurance service should be available around the clock, too. That’s why we’ve teamed up with Safeco Gold Service™ to make sure you're getting the best service, whenever you need it.  

How Safeco Gold ServiceTM can benefit you: 

• Use the Safeco mobile app for the easiest way to save ID cards to your phone, access policy documents, pay your bill and manage payments. 

• Live support using the chat feature with your Safeco online account.

• Text (833-322-0438) with a Safeco Gold customer service representative.

• Speak with a Safeco Gold customer service representative at 866-472-3326 When Safeco Gold Service can help: 

• Have a question about your billing? 

• Need to add a teenage driver to your policy? 

• Want to make sure you have the right coverage? 

• Want to find out if you have all the right discounts? 

Safeco Gold representatives are licensed agents and can answer anything from billing to policy questions. As a Safeco Gold Service customer, you get exclusive access to these features and more on the Safeco Mobile App.

Help whenever you need it.  Your insurance coverage protects you 24/7.  Your insurance service should be available around the clock, too. (limited weekend hours see below) That’s why we’ve teamed up with Progressive to make sure you're getting the best service, whenever you need it.  

Our expert commercial customer service representatives are available 7 days a week to help you make changes to your policy or answer any questions. No matter what you need or how you purchased your policy, our customer service representatives are here to assist you from adding new vehicles and drivers to an existing commercial auto policy to paying your bill.

Just call us at 1-800-444-4487 for immediate assistance.

We know that not every business sticks to regular working hours. At Progressive Commercial, we’re here for you 7 days a week, including nights and weekends. Call us anytime during these hours:

• Monday – Friday: Open 24 hours a day
• Saturday and Sunday: Open 8:00 AM – 2:00 AM (EST)

You can also manage your policy 24/7 with our online service.

We service our commercial customers from several cities across the nation, including three call centers located in Austin, Cleveland and Colorado Springs. Our commercial auto service representatives are specially trained to help manage your policy and offer advice about Progressive’s commercial products and services.

When you need to make changes to your commercial auto insurance policy, our customer service representatives can help you:

• Make payments – Pay your commercial auto policy bill with a check or credit card and receive instant confirmation of your payment.
• Determine changes in your premium – Explore scenarios that might change your insurance premium before you make any changes to your commercial insurance policy. If you're thinking about buying a new truck, moving your business or adding a new driver, call us for an updated quote to see how these changes may affect your premium.
• Make policy changes – If you need to update your commercial insurance policy, you can make changes instantly. Our customer service representatives can update your address, switch a vehicle, add a driver and more.
• Obtain policy documents – Whether you need to replace your commercial insurance policy card or get an extra copy of your declarations page, our policy service representatives can access your documents instantly and help you get the proper documents as soon as possible.

In addition to your local independent agent and our direct call centers, some policy service features are available online, too. You can pay bills and more — without having to pick up the phone.

Our online customer service site allows you to:

• Pay your bills
• Report a claim and check the status
• Order copies of your insurance papers and ID cards